Submitted by Forums_Admin on March 19, 2004 - 1:58pm.
Thanks for your email,
As a customer, it may be difficult to understand that France.com gets bombarded, litterally, everyday with questions, comments, ideas, opinions, remarks that rank from the easy to the extremely complex, most of which have really nothing to do with travel to France. Just listing a telephone number and an email does not make us more efficient, unfortunately, because it increases our workload exponentially.
We want to concentrate on our customers and continue providing the best service possible, but to do this we cannot answer the questions of everyone under the sun and their parents, grand-parents...
So we have recently updated our phone system and have made vast improvements to the way we handle emails. One month is ridiculous to get an email answer, we'll agree with that!
Don't fear. There is always someone monitoring the hotel reservations to ensure our customers do get a fast answer to their question and get what they want. I'm surprised that it took us so long to respond to your email, because we do try to answer customers concerns really fast.
For those who are reading this and who have made reservations, just keep in mind that you will almost always get a faster answer to your question if you email it than if you phone in. One reason is that it makes it easier to track the history of questions/answer given, etc. Also, since we work with offices in different time zones, email is pretty much read 20 hours/day, while phone service is not as extensive, yet. That being said, a phone number available for customers only would seem to make much sense. We'll work on it.
As a customer, it may be difficult to understand that France.com gets bombarded, litterally, everyday with questions, comments, ideas, opinions, remarks that rank from the easy to the extremely complex, most of which have really nothing to do with travel to France. Just listing a telephone number and an email does not make us more efficient, unfortunately, because it increases our workload exponentially.
We want to concentrate on our customers and continue providing the best service possible, but to do this we cannot answer the questions of everyone under the sun and their parents, grand-parents...
So we have recently updated our phone system and have made vast improvements to the way we handle emails. One month is ridiculous to get an email answer, we'll agree with that!
Don't fear. There is always someone monitoring the hotel reservations to ensure our customers do get a fast answer to their question and get what they want. I'm surprised that it took us so long to respond to your email, because we do try to answer customers concerns really fast.
For those who are reading this and who have made reservations, just keep in mind that you will almost always get a faster answer to your question if you email it than if you phone in. One reason is that it makes it easier to track the history of questions/answer given, etc. Also, since we work with offices in different time zones, email is pretty much read 20 hours/day, while phone service is not as extensive, yet. That being said, a phone number available for customers only would seem to make much sense. We'll work on it.
FA