Submitted by estelle on November 10, 2003 - 12:46pm.
Hello Thomas,
Thanks for taking the time to write. We appreciate your letting us know about problems encountered during your trip.
Just to make sure I understand correctly: the hotel denied the free breakfast and charged you for it, or did they deny they were aware of the special and ended up not charging it? I'm asking because we, obviously, contacted them about the previous comment, and we were told it had been an isolated incident and that the guest was not charged the breakfast in the end.
I'll be happy to take it to then and make sure that you get the breakfast recredited. A deal's a deal, and we'll stand behind our commitments.
Glad, to hear the shuttle service worked out as planned.
Thanks for taking the time to write. We appreciate your letting us know about problems encountered during your trip.
Just to make sure I understand correctly: the hotel denied the free breakfast and charged you for it, or did they deny they were aware of the special and ended up not charging it? I'm asking because we, obviously, contacted them about the previous comment, and we were told it had been an isolated incident and that the guest was not charged the breakfast in the end.
I'll be happy to take it to then and make sure that you get the breakfast recredited. A deal's a deal, and we'll stand behind our commitments.
Glad, to hear the shuttle service worked out as planned.
Let me know and we'll fix it!
Sincerely,
Estelle